100% Satisfaction Guarantee!
It’s quite simple. We want you to be completely satisfied with your purchase! We know you have a lot of choices when it comes to deciding where to buy imprinted merchandise for your business or event, and we want you to be thrilled that you chose Active Imprints! To ensure we meet this standard, we offer only premium, branded merchandise. We guarantee that your promotional products and custom decorated apparel will be imprinted just the way you ordered them. If your imprint differs from the proof that you approved, we will reprint the items or refund your money. If your items are defective or if your order arrives damaged in any way, we will expedite a replacement order for you free of charge. Lastly, if your order arrives after your event, you can refuse the shipment and we will refund your money*.
Just call 1-800-515-8337 or click here to email us within 30 days of your purchase's arrival and we will resolve the issue.
If you have any comments, praise, criticism, or a suggestion on how we can better serve you, please contact us at 1-800-515-8337 or click here to email us.
* Refunds may require merchandise return. Active Imprints is not responsible for shipping carriers delays in delivering your product or misdirected deliveries caused by invalid or incomplete shipping addresses.