Frequently Asked Questions (FAQs)


Art

Q: What art file formats do you accept?

Q: Will my shirt image be as clear as my photograph or printout?

Q: My art skills are lacking, can you help?

Q: Do you charge for artwork?


General

Q: Do you offer embroidery?

Q: What are your business hours?

Q: What guarantee does your company offer?

Q: What is the least expensive shirt?

Q: Do you charge sales tax?

Q: What happens when I save a design?

Q: What types of textile do you offer?


Ordering

Q: What forms of payment do you accept?

Q: Can I purchase multiple items with the same imprint?

Q: What is the minimum number of shirts I can order?

Q: Do you allow changes to an order?

Q: What are the quantity price breaks?

Q: Can I add different designs to the same order?

Q: Can I cancel my order?


Screenprinting

Q: What are the printing areas and sizes?

Q: How many colors can you print?

Q: Can I print outside the boundary box?

Q: How are names and numbers printed?


Shipping

Q: How does your company ship?

Q: What is the delivery time?



Art


Q:

What art file formats do you accept?   back to top

A:

The preferred format is .eps.  A high-resolution jpeg (300 dpi) saved at the finished print size can also be used.

 

 

Q:

Will my shirt image be as clear as my photograph or printout?   back to top

A:

No.  Printing on textiles is of a lower resolution than ink on paper.  While the color and image quality are good, they are not as crisp or detailed as a photograph.  Textiles are printed at 55 lpi whereas color pictures can print at upwards of 200 lpi.

Refunds are not given because an image on a shirt doesn't equal the print quality of a photo. 

 

 

Q:

My art skills are lacking, can you help?   back to top

A:

A member of our Art Staff will review all work submitted for printing.  If needed, changes will be recommended.  If you are having trouble working out your design, our Art Staff will be happy to guide you through the process.

See FAQ "Do you charge for artwork?" for more detailed information.

 

 

Q:

Do you charge for artwork?   back to top

A:

OrderMyShirts.com allows you to do your own designing, so there is no artwork charge for work done on the online designer.  You may call us for assistance with your design for no charge. 

Uploaded art must be high resolution (300 dpi) at final reproduction size.  The Art Staff can work with art of lower resolution, but having them do so will incur a separate art charge, billed at $30.00 per half hour.

 

 


General


Q:

Do you offer embroidery?   back to top

A:

Embroidery is offered but not through the web site designer.  Please contact us by phone to place your order at 800-515-8337. 

 

 

Q:

What are your business hours?   back to top

A:

Our business hours are:
Monday thru Friday 9:00am to 5:00pm EST

 

 

Q:

What guarantee does your company offer?   back to top

A:

Our guarantee: your product will look like what you designed online and be without material flaw, or we will refund your money.
If a refund is in order, you will need to contact us within 24 hours of receiving your product.
REMEMBER:
In the event changes in a design are necessary, due dates may have to be moved forward. Rush charges will not be refunded if a Rush delivery is not met due to design changes.
Four-color process art on textiles does not look exactly like art printed on paper. See FAQ: "Will my shirt image be as clear as my photograph or printout?"

 

 

Q:

What is the least expensive shirt?   back to top

A:

The least expensive t-shirt would be a white shirt with a 1-color design.
Pricing is based on the following factors: 

  • shirt style and color

  • number of colors and locations printed on the shirt

  • quantity of shirts ordered

To keep costs low we recommend

  • ordering larger quantities

  • ordering white garments rather than colors

  • printing on fewer locations

  • printing fewer colors

 

 

Q:

Do you charge sales tax?   back to top

A:

No. Clothing is not a taxable item in New Jersey.

 

 

Q:

What happens when I save a design?   back to top

A:

A saved design can be accessed via Customer Login and can have changes made to it.  Saving your design does not obligate you in any way.

 

 

Q:

What types of textile do you offer?   back to top

A:

Most of our t-shirts, sweatshirts, etc are offered in 100% cotton and 50/50 cotton/polyester blend.  Not all colors are offered in both types of material.  Heathered colors that are listed under 100% cotton are blends ranging from 90% to 99% cotton.  For more information on a particular textile, go to the Products link on the home page.
    

 

 


Ordering


Q:

What forms of payment do you accept?   back to top

A:

Visa, MasterCard, Discover, and American Express.  Orders are processed securely using Secure Socket Layer Technology.  Purchase Orders (P.O.'s) are accepted but are reserved for qualified organizations such as schools, government agencies and large corporations.  Purchase Orders must be verified and therefore can only be placed by phone.

 

 

Q:

Can I purchase multiple items with the same imprint?   back to top

A:

Yes.  For example both red long sleeve t-shirts and black sweatshirts could be ordered with a white imprint.  If you wanted a different ink color on each type of textile, there would be a $20 charge for the ink color change.  Quantity discounts apply for the total order (e.g. 12 of one type of textile and 12 of a different type would receive pricing for 24).  If your shirts have different images (artwork or text) then they would need to be ordered separately.

 

 

Q:

What is the minimum number of shirts I can order?   back to top

A:

The minimum order is 12 shirts per design.

 

 

Q:

Do you allow changes to an order?   back to top

A:

No. Once placed, an order is final and can not be changed. This policy exists because of workflow issues involving textile stock, screen supplies, and scheduling press time. Our printing is done in-house, and as soon as an order is placed it goes into production. Please make sure your order is exactly the way you want it before ordering.

 

 

Q:

What are the quantity price breaks?   back to top

A:

Discounts are given at each of the following quantities:  12, 24, 36, 48, 60, 72, 96, 144, 300, 600, 1000, 3000.  The minimum order is 12 shirts.

 

 

Q:

Can I add different designs to the same order?   back to top

A:

No.  Each design makes up a separate order.  You may put a single design onto different types of textiles and use different colors of ink all within the same order (and receive quantity pricing).

 

 

Q:

Can I cancel my order?   back to top

A:

No. Cancellations are not allowed due to the speed with which work begins. Our printing is done in-house and work concerning screens, artwork, and textiles begins upon placement of an order. Once placed, an order is final.

 

 


Screenprinting


Q:

What are the printing areas and sizes?   back to top

A:

Adult Full Front or Full Back:  maximum 12" wide by 14" tall.  Ladies and Youth Full Front or Full Back:  maximum 10" wide by 12" tall.  Left or Right Chest (pocket area):  maximum 4" wide by 4" tall.  If you have special requirements regarding image size, you can leave instructions in the Design Notes section of the Save Design screen.

See "Can I print outside the boundary box?" for other locations.

 

 

Q:

How many colors can you print?   back to top

A:

The maximum number of colors available for spot color designs is eight.  We also do process printing, which allows a full spectrum of colors.  This, however, is reserved for large quantity jobs.

 

 

Q:

Can I print outside the boundary box?   back to top

A:

Currently, printing outside the boundary box is not possible.  But the capacity will be online soon that will allow for printing in non-standard locations.  Keep checking in!

Sleeve prints are possible, but not via the online designer.  Please call us when placing your order to arrange printing on a sleeve.

 

 

Q:

How are names and numbers printed?   back to top

A:

Names and numbers are cut from vinyl and heat pressed onto your shirt.  Vinyl letters and numbers are the industry standard for teams/groups that require a variety of individual names/numbers for their order. Please contact us for pricing.

 

 


Shipping


Q:

How does your company ship?   back to top

A:

We ship exclusively with UPS.  We are located in Central, New Jersey, close to the main UPS hub.  Remember, ground shipping is free in the continental United States.
NOTE:  We are not responsible for delays in delivery by UPS for reasons of their choosing (e.g. adverse weather conditions).  Refunds will not be offered if UPS does not meet their delivery responsiblities.

 

 

Q:

What is the delivery time?   back to top

A:

You can choose from Regular delivery or Rush service with Rush service costing additional depending on how fast you need your order. Please call for availability. Ship dates for Regular delivery are shown on the top of each page.
If there are problems or questions with your order, incomplete information, an art recommendation, etc., we will contact you by e-mail.  We will *not* be able to continue production until you respond.  Please do so promptly, since this could cause a delay in your order.  Delivery times to Alaska, Hawaii, or Canada vary.  Please check with UPS for exact delivery times to your address.
NOTE:  We are not responsible for delays in delivery by UPS for reasons of their choosing (e.g. adverse weather conditions).  Refunds will not be offered if UPS does not meet their delivery responsiblities.

Other Resources

Promotional Products, Corporate Gifts, Promotional T-shirts, Custom Golf Shirts, Imprinted Pens Promotional Products, Corporate Gifts, Promotional T-shirts, Custom Golf Shirts, Imprinted Pens