Frequently Asked Questions

 

How do I open an online School, Team, Club, or Company Store with Active Imprints?
Simply click on the “Add My Store” link above and fill out all the required information. An Online Store Consultant will contact you as soon as possible to get started setting up your store. You can also call us toll free at 800-515-8337.

What information do you need from me to create my online store?

During your initial consultation, you and your online store consultant will discuss which products would be best for your store. In addition, they will review your design options and recommend decoration methods for the products you selected.

Who actually sets up our store?
We do! After your product and design selections are finalized, our art department will create the designs for the products and send them to you for your approval. Once approved, our store team will create the product images WITH your designs on them and create your store for you.

Who determines the selling price for the items in the store?
You do! Your Store Consultant will provide you with wholesale pricing and quantity discounts for the items you selected. If you decide to use the fundraising option, we will then add your desired profit per item, to your discounted cost, to arrive at the price that will be displayed in the store. If you decide to use the fundraising option for the products, the profit that is made on the items you sell will be paid to you when your order is delivered.

How long does the whole setup process take?
On average, we can help you pick products and create the designs for your store in under 1 week. How long you keep the store open is up to you. We recommend at least 1-2 weeks, but you get to decide how long your store stays open for.

How long does it take to receive an order from an online store?

Each online store is open for a window of time, usually lasting 1 to 2 weeks. When an online store closes we then batch all of the orders for that store together for decorating purposes. All items will be complete within 2 weeks of a store closing. Example: If a store closes on July 15th, orders will be ready the week of July 29th. You will be contacted l when orders are ready.

What methods of payment does the store offer?
For your convenience we accept Visa, MasterCard, American Express, Discover and PayPal through our secure on-line checkout.

How are the orders delivered?
When we set up your store, you get to decide what delivery methods to offer. The most popular is “Bulk Delivery” where we deliver the whole order to the store organizer who will then distribute the items to the people who purchased them. In addition, we also offer in store pickup at one of our locations, or direct shipping via UPS (for an additional charge).

What if there is a problem with my order?
Your complete satisfaction is our top priority! If there is a material defect with the product or a problem with the decoration, we will repair, replace, or refund the purchase price for that item. However, because the items are custom decorated, returns for incorrect sizing can not be allowed. Please make sure you order the right size. If you are unsure, order the next size bigger.

Do you have a minimum size to open an online store?
Due to the custom nature of our business, we do have set minimums for decorating items. The required minimum varies by product. Your Store Consultant can easily guide product selection to reach our minimums, but we request that your program have a minimum of 12 members.

Can we “Personalize” the products with individual names and numbers?
YES! We offer three services to personalize garments. These options need to be decided and set up when we first create your store. The options for personalization are:
Monogram – Single name embroidered on garment
Vinyl Name – A name will be added in vinyl to the back of the garment
Vinyl Number – A vinyl number(s) will be added to the garment.

Can you use these online stores to fundraise?
YES! That is the most popular use for our online stores. Many organizations set up online stores with us to take advantage of the fundraising opportunities for their program. When the fundraising option is chosen, a portion of each sale goes back to the program. Each program creates their own mark-up percentages over their set costs. If fundraising is not a desired option, we will sell items at your organization's cost.

What does it cost for you to set up and host our store?
Right now we are waving all setup and hosting costs for our online stores! So what are you waiting for? Contact us TODAY to set up your FREE on-line store!

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